Last updated: May 13, 2025
Track inspection responses in Analytics
Learn how to track inspection responses in Analytics via the web app.
What does it mean to track inspection responses in Analytics?
The “Responses table” chart type provides a detailed view of how questions are answered for each template’s inspections, offering valuable insights into inspection trends. By tracking inspection responses, you can see how many times each response has been selected for every question, helping you identify patterns and common findings across multiple inspections.
Additionally, inspection breakdowns allow you to list individual inspections based on specific responses to view your team’s performance across pages, sections, and questions, making it easier to analyze data, track recurring issues, and improve decision-making.
What you'll need
- eAuditor Premium Plan or Enterprise Plan
- Web app
- "Analytics: Manage" or "Analytics: Create dashboards" permission
- Full seat
- To get the most out of your data, we recommend setting up scoring for your questions and custom response sets.
Track inspection responses
1. Log in to the web app.
2. Select Pie chart iconAnalytics from the menu on the left-hand side.
3. Edit an existing dashboard or create a new one.
4. Add or edit an existing chart.
5. In the chart builder, configure the chart as follows:
- Data type: Select View report iconInspections from the upper-right of the page.
- Metric: Select Inspections from the dropdown.
- Chart type: Select Responses chart iconResponses table from the dropdown.
- Template: Click Select a template and select the you want to view a response breakdown for.
6. Click Save chart on the upper-right of the page.
7. Click Save on the upper-right of the page to save the changes to your dashboard.
- You can filter by specific or flagged responses to further narrow down your inspections and gain deeper insights.
Supported response types and chart configurations
Response types
- Person
- Multiple choice response sets (custom and Global Response Sets)
- Text answer
- Number
- Slider
- Checkbox
Metrics
Inspections
Average duration
Average score
Flagged responses
Flagged rate
Inspection completion rate
Chart filters
Status
Template
Asset
- Please note that metrics will only apply to the value on the top-left of the chart, not the actual content of the Reponses table.
How are the percentages in response tables calculated?
Pages and sections
Average scores per page and section are pulled from the respective scores in the inspection reports, divided by the number of inspections.
For example, if you have 2 inspections where the “Inspection procedure” page has scores of 11.11% and 87.5% respectively, then the average score for that page is equal to 49.31%.
Average question score
The average question score is calculated by adding all the response score percentages and then dividing by the number of responses. For example, if a question received 12 responses where 7 scored 0%, and 5 scored 100%, the average question score is calculated like this:
[(7*0)+(5*100)]/12 = 41.66%
Response score
The response score is based on each response’s score percentage in inspections. For example, if a question has a max score of 1, while the response “Yes” is equal to 1 and “No” is equal to 0, then their response scores will show as 100% and 0% respectively.
Usage percentage and usage total
The usage percentage is calculated by the number of times a response has been selected divided by the number of total responses. For example, if the response “No” has been used 7 out of 12 times, it will have a usage percentage of 58.33%.
On the other hand, the usage total shows the number of times where a response has been selected or entered in inspections.
Frequently asked questions
If you’re using a custom response set, you can update the response colors accordingly. However, the colors for Global Response Sets and other response types can’t be changed.
Scores across pages, sections, and responses are based on the following score ranges by default:
Red: 0%-33%
Yellow: 33%-67%
Green: 67%-100%
The Responses table chart reflects the latest published changes in your template. For example, if you change a question from “Does the coffee machine inspected today require replacement?” to “Will the coffee machine be replaced?”, the table will display the updated question label, even for past inspections conducted with the original wording.
If a question’s response type changes to one where scoring isn’t applicable (or vice versa) and remains unanswered in inspections, the table will show separate rows labeled “Response not provided”.
Please note that all responses entered for the question will show up in the table, regardless of the current response type.
What happens to Analytics response tables if I delete a question, section, or page from my template?
All published changes in your template will be reflected in the Responses table chart. This means that any deleted question, section, or page will no longer be available in the chart even if you have existing inspections with the deleted elements.
Filtering by questions in the Responses table isn’t currently supported. However, you can use the search bar on the upper-left of the chart instead to find and highlight specific questions or responses based on keywords.