Perform Home Care Checklist using eAuditor

Performing Home Care Checklist using eAuditor ensures a thorough evaluation of care delivery within a service user’s home, focusing on safety, dignity, person-centred care, staff compliance, and adherence to regulatory and organisational standards. A Home Care Checklist is a structured inspection used to verify that care services delivered in a domestic setting meet agreed care plans, safeguarding requirements, health and safety expectations, and quality standards.

1. Purpose of Home Care Checklist in Care Settings

A Home Care Checklist is a key quality assurance tool used to assess whether care provided in a service user’s home is safe, effective, caring, responsive, and well-led.

This checklist helps organisations to:

• Monitor real-time care delivery in home environments
• Ensure care plans are followed accurately
• Identify risks within the service user’s home
• Confirm staff compliance with policies and procedures
• Maintain CQC and internal quality standards
• Support continuous improvement and service user wellbeing

Using eAuditor provides consistency, traceability, and digital evidence for every inspection.

2. Setting Up a Home Care Checklist Template in eAuditor

2.1 Service User & Visit Details

Capture essential inspection details:

• Service user initials or reference number
• Care worker name and role
• Inspector or supervisor name
• Date and time of visit
• Type of visit (scheduled care, review visit, unannounced check)
• Duration of care visit

This ensures accountability while maintaining confidentiality.

3. Care Worker Professionalism & Conduct

3.1 Arrival and Introduction

Confirm the care worker:

• Arrived on time
• Introduced themselves clearly
• Displayed identification
• Explained the purpose of the visit

3.2 Professional Behaviour

Observe whether the care worker:

• Maintains respectful and polite communication
• Demonstrates cultural awareness
• Preserves confidentiality
• Maintains appropriate boundaries

Observations can be supported with notes and evidence in eAuditor.

4. Person-Centred Care & Dignity

4.1 Respect and Privacy

Assess whether the care worker:

• Gains consent before care tasks
• Knocks before entering rooms
• Maintains privacy during personal care
• Uses respectful language at all times

4.2 Choice and Independence

Verify that the care worker:

• Encourages service user choice
• Supports independence wherever possible
• Respects preferences, routines, and beliefs

5. Care Plan Compliance

5.1 Care Delivery Accuracy

Confirm the care worker:

• Follows the most up-to-date care plan
• Understands assessed needs and risks
• Delivers care as agreed
• Responds appropriately to changes in condition

5.2 Nutrition, Hydration & Daily Living

Where applicable, assess support with:

• Meals and drinks
• Personal hygiene
• Mobility and transfers
• Continence care

6. Medication Awareness & Safe Practice

6.1 Medication Support

If medication support is part of care:

• MAR charts are followed correctly
• Medication support level matches the care plan
• Escalate concerns or errors promptly
• Encourage service user independence where appropriate

Observations are recorded without interrupting care.

7. Health, Safety & Home Environment

7.1 Infection Prevention and Control

Assess whether the care worker:

• Performs hand hygiene before and after care
• Uses PPE correctly
• Disposes of waste safely
• Keeps equipment clean

7.2 Home Environment Safety

Check for:

• Trip and fall hazards
• Unsafe equipment or furniture
• Adequate lighting and ventilation
• Safe storage of medicines and cleaning products

Risks can be photographed and logged directly in eAuditor.

8. Safeguarding & Risk Management

8.1 Safeguarding Awareness

Confirm the care worker:

• Recognizes signs of abuse or neglect
• Understands safeguarding procedures
• Knows how to report concerns

8.2 Risk Control Measures

Verify that:

• Identified risks in the care plan are managed correctly
• Equipment and aids are used safely
• Lone working procedures are followed

9. Communication & Engagement

9.1 Communication with Service User

Assess whether the care worker:

• Communicates clearly and respectfully
• Listens to concerns
• Provides reassurance
• Explains actions and care tasks

9.2 Communication with Others

Confirm appropriate communication with:

• Family members (where consent exists)
• Office staff or coordinators
• Healthcare professionals when required

10. Documentation & Record Keeping

10.1 Visit Records

Assess whether:

• Visit notes are completed accurately
• Care delivered is recorded clearly
• Concerns or changes are documented
• Records are completed in a timely manner

Gaps can be flagged for corrective action in eAuditor.

11. Overall Care Quality Assessment

11.1 Strengths Identified

Record:

• Examples of good practice
• Positive interactions
• High standards of care delivery

11.2 Areas for Improvement

Identify:

• Training needs
• Practice inconsistencies
• Policy or procedure gaps

12. Feedback, Actions & Follow-Up in eAuditor

12.1 Immediate Feedback

Provide:

• Constructive verbal feedback
• Recognition of strengths
• Clear guidance for improvement

12.2 Corrective Actions

Assign actions for:

• Training or refresher sessions
• Supervision meetings
• Risk reviews
• Follow-up inspections

eAuditor enables action tracking with owners, deadlines, and evidence uploads.

13. Reporting, Compliance & Continuous Improvement

13.1 Automated Reporting

Generate reports for:

• Management oversight
• Quality assurance reviews
• Regulatory inspections

13.2 Service Improvement

Use checklist data to:

• Identify trends and recurring issues
• Improve care planning and training
• Strengthen governance and accountability
• Enhance service user outcomes

Summary

Performing a Home Care Checklist using eAuditor provides a structured and consistent approach to assessing care delivery within a service user’s home. By combining real-time observation, care plan verification, safety checks, documentation review, and tracked follow-up actions, organizations can ensure care is safe, dignified, person-centered, and compliant. This process supports staff development, safeguards service users, and drives continuous improvement across home care services.