Last updated: May 5, 2025
Manually sync the eAuditor mobile app
Learn how to manually sync the eAuditor mobile app when your data isn’t updating across devices or platforms.
Why is syncing required for the mobile app?
Syncing must be done on the mobile app to guarantee that the data on your mobile device is aligned with the data on the web app. This ensures that the information you access on your account is always up to date, no matter where you log in from.
- Here are a few things to check to guarantee successful syncing: The eAuditor mobile app is up to date. Your mobile device has an internet connection.
What you'll need
- Any eAuditor Plan
- Mobile app
- Any seat type
Manually sync the mobile app
- Open the mobile app.
- Tap House-filled icon Home at the bottom of your screen.
- Tap your user profile icon at the upper-right corner of your screen.
- Tap Arrow (rotate) icon at the bottom of the screen to start the manual sync.
- Wait for the syncing progress bar to complete.
- If you have any unsynced data, the app will notify you when you minimize the app to the background, log out, or switch to another organization.
Frequently asked questions
You can check the syncing status of items, such as templates and inspections, via the More screen.
- Open the mobile app.
- Tap House-filled icon Home at the bottom of your screen.
- Tap your user profile icon at the upper-right corner of your screen.
- In the bottom pop-up, tap anywhere on the Sync bar or the Chevron-right icon
- On this screen, you can view the syncing status of each feature and see when they were last synced at the bottom of your screen.
If you encounter an error message on the More screen indicating sync failed, there are a few things you can try first.
- Manually sync the mobile app.
- Log out of the mobile app and then log back in.
- Tap the syncing progress bar and see which specific items have failed to sync, then attempt to resolve them individually.
Please do not delete or uninstall the mobile app unless instructed by our customer support team, as it can cause data loss.