Last updated: January 3, 2024
Send mobile app diagnostics
Learn how to send mobile app diagnostics for our customer support team to assist you.
What are mobile app diagnostics?
eAuditor is often used to store confidential data. Rest assured, we do not disclose any internal inspection or template information in our diagnostic data, and we follow our privacy policy in the handling of all data.
The diagnostics data that the mobile app generates only contains what is necessary to troubleshoot issues you report and help our customer support team identify potential bugs. This includes:
eAuditor version and build history
Diagnostic generation date and time
Device OS version history
Device and eAuditor user identifiers
Device model and type
App-specific information, such as template and inspection counts
eAuditor log files
What you'll need
- Any eAuditor Plan
- Mobile app
- Any seat type
Send mobile app diagnostics
- Open the mobile app.
- Tap your user profile icon at the upper-right corner of your screen.
- In the pop-up menu, select Wrench icon Send diagnostics.
- In the pop-up window, tap Send.
- Once sent, work with or contact our customer support team to resolve the problem you’re experiencing with the mobile app.
