What are seat types in eAuditor?
Join eAuditor as a team with a combination of full seats, lite seats, and guest seats.
What are seat types?
We understand that in an organization, each team member has different responsibilities and tasks. To help organizations optimize their spending when it comes to using eAuditor, we offer three different seat types at varying price points:
Full seats
Lite seats
Guest seats (free)
This means that you only need to pay for the specific job requirements of each team member, ensuring that your investment in eAuditor is cost-effective and tailored to your needs.Â
- Please note that selecting seat types is only applicable to organizations on eAuditor Premium Plan or Enterprise Plan . If your organization is on the Free plan, then all users will be on full seats by default.
Available seat types
Full seats are the foundation of a eAuditor organization, tailored for managers and team members that have the following responsibilities:
Manage user accounts in eAuditor.
Perform inspections regularly.
Use Analytics to observe trends and drive improvement.
Create and manage inspection templates.
Create and manage approvals in inspections.
Manage integrations and workflows.
Use Documents for file management.
Set up sensors and monitor alerts.
Start lone-work jobs.
As a user in a full seat, they’ll have full access to all features and functionalities in eAuditor, subject to the permissions assigned to them.
Lite seats are what you might assign to most of your frontline workers and general staff, tailored for team members that have the following jobs to be done:
Create training content.
Perform monthly inspections.
View Analytics dashboards.
Receive training and communications.
View and work with assets.
Create tasks and report issues.
View files and folders.
Create and manage approvals in inspections.
View sensor alerts and data.
Start lone-work jobs.
As a user in a lite seat, they’ll have full access to the Training feature, with limitations around administration and inspection functionalities.
Guest seats are available at no additional cost and are best suited for temporary workers, contractors, or anyone who uses eAuditor on an ad-hoc basis. This seat type is tailored for team members with the following jobs to be done:
Create and complete tasks.
Receive communications.
Report issues.
Create and manage approvals in inspections.
View sensor alerts and data.
As a user in a guest seat, they’ll have limited access to eAuditor features but can still collaborate using Actions, Heads Up, and more.
Available features for each seat type
| Features / Seat type | Guest seat (free) | Lite seat | Full seat |
|---|---|---|---|
| Actions | ✔ | ✔ | ✔ |
| Issues | ✔ | ✔ | ✔ |
| Heads Up | ✔ | ✔ | ✔ |
| Reports | PDF and web only | ✔ | ✔ |
| Assets | View only | View only | ✔ |
| Inspections | -* | 12 / year* | Unlimited |
| Training | - | Create and receive only | ✔ |
| Sensors | View only | View only | ✔ |
| Analytics | - | View only | ✔ |
| Administration | - | - | ✔ |
| Documents | - | View only | ✔ |
| Approvals in inspections | ✔ | ✔ | ✔ |
| Lone Worker | - | ✔ | ✔ |
- If a user is in a guest seat or lite seat, the number of inspections they can start will be limited: Guest seat: Up to 3 (lifetime) inspections for as long as they're in the guest seat. The inspection limit for guest seats doesn't reset. Lite seat: Up to 12 inspections per year for annual plans and up to 1 inspection per month for monthly plans. The inspection limit for lite seats resets on your plan renewal date.
Frequently asked questions
You can have as many users as you need for each seat type. However, please keep in mind that full seats and lite seats incur per-seat costs as part of your organization’s Premium Plan or Enterprise Plan, whereas guest seats are available at no additional cost.
Yes, you can assign your team members to a combination of seat types. However, you need at least one user in a full seat to manage the administration and billing for your organzation.
As part of the feature limitations for users in lite seats and guest seats, they can only be assigned the following permissions:
Issues management
Issues access
Sensors access
Manage content (lite seat only)
Create courses (lite seat only)
Training access (lite seat only)
View files and folders
If the user is in a lite seat, they can wait for their annual (up to 12) or monthly (up to 1) inspection limit to reset. Otherwise, like users in guest seats, they can request a full seat to start an unlimited number of inspections.
The inspection limit for lite seat users will reset on your plan renewal date. If you’re a user with the “Billing management” permission, you can check the renewal date on the web app.
1. Log in to the web app.
2. Click your organization name on the lower-left corner of the page and select Billing.
3. Find the renewal date on the upper-right of the page.
Users in guest seats who are assigned actions, issues, and Heads Ups can interact with these features at a deeper level. Compared to users in guest seats, external assignees have a much more restricted experience and are often anonymized in Analytics and reports, including issue reports.