Perform Supplier Corrective Action – Response Form using eAuditor

A Supplier Corrective Action – Response Form is a document used by suppliers to acknowledge, address, and resolve issues identified by a customer. It outlines the corrective actions taken to prevent the recurrence of non-conformances, defects, or other problems, and includes details like root cause analysis, actions implemented, timelines, and verification of effectiveness. The form ensures that the supplier meets quality standards and improves processes.

Here’s how to perform a Supplier Corrective Action – Response Form using eAuditor:

1. 1. Prepare the Corrective Action Form

• Create or Customize a Template:
  Use eAuditor’s library to find a “Supplier Corrective Action” template, or create a custom form that suits your needs.
  Include sections like:
  • Issue Description: Clear explanation of the non-conformance or problem.
  • Root Cause Analysis: Investigation findings into why the issue occurred.
  • Corrective Actions: Steps the supplier will take to resolve the issue.
  • Timeline for Resolution: When actions will be completed.
  • Verification: How actions will be validated for effectiveness.

2. Submit the Corrective Action Form to the Supplier

• Assign the Form to Supplier:
  Send the form to the supplier or vendor using eAuditor. Make sure they acknowledge receipt and understand the required actions.
• Set a Due Date:
  Use eAuditor’s scheduling feature to set a reasonable timeline for the corrective actions.

3. Supplier Completes the Form

• Supplier Provides Response:
  The supplier fills in the form with details about the corrective actions they plan to take, the root cause, and expected completion dates.
• Attach Supporting Evidence:
  The supplier can upload photos, documents, or reports that support their response.

4. Review and Approve the Response

• Evaluate the Supplier’s Response:
  • Verify if the proposed corrective actions are sufficient.
  • Check if the timeline is realistic.
  • Review the effectiveness of the solution.
• Feedback or Further Actions:
  If the response is inadequate, provide feedback and request further information. This can be done via eAuditor’s commenting or action assignment features.

5. Generate a Report

• Create and Share the Report:
  Once the corrective action has been reviewed, generate a detailed report in eAuditor summarizing the issue, response, corrective actions, and verification.
  • Attach any relevant photos or documents.
  • Share the report with relevant stakeholders or keep it for records.

6. Follow Up

• Monitor Progress:
  Track the completion of corrective actions using eAuditor’s task management features.
• Verify Effectiveness:
  After the corrective actions are implemented, schedule a follow-up inspection or audit to verify that the problem has been resolved and is unlikely to recur.

By using eAuditor for the Supplier Corrective Action Response process, you can efficiently manage non-conformances and ensure that suppliers are meeting quality standards.