Perform Supplier Non-Conformance Report using eAuditor

A Supplier Non-Conformance Report (NCR) is a formal document used to record, track, and address issues when a supplier fails to meet agreed-upon standards or specifications. It serves as a structured way to identify and resolve non-conformances in delivered products, materials, or services.

Performing a Supplier Non-Conformance Report (NCR) using eAuditor helps document, track, and address supplier quality issues efficiently. Here’s how you can do it:

1. Create or Use a Supplier NCR Template

1. Access eAuditor Templates:
   • Use an existing NCR template from the eAuditor library or create a custom template.
2. Key Sections to Include:
   • Supplier information (name, contact, and location).
   • Non-conformance details (product, lot number, date, etc.).
   • Evidence (photos, videos, or attached files).
   • Impact assessment (e.g., customer effect, safety risks).
   • Corrective actions and deadlines.

2. Log the Non-Conformance

1. Start the NCR in eAuditor:
   • Open the template and input supplier details and the affected product/service.
2. Describe the Non-Conformance:
   • Clearly outline the issue, including:
     • What was expected versus what was delivered?
     • The scope of the problem (quantity, severity).
     • Supporting evidence (attach photos or videos directly in eAuditor).
3. Assess the Impact:
   • Determine how the non-conformance affects the customer, process, or end product.

3. Assign Corrective Actions

1. Detail Actions Required:
   • Specify steps needed to address the issue (e.g., rework, replacement, additional inspection).
2. Set Responsibilities:
   • Assign tasks to the supplier and your internal team with due dates.
3. Track Actions:
   • Use eAuditor’s action tracking feature to monitor progress and send reminders.

4. Communicate the NCR

1. Export the Report:
   • Generate a PDF or share the report digitally through eAuditor.
2. Discuss with the Supplier:
   • Review the non-conformance and agree on corrective actions and timelines.

5. Verify and Close the NCR

1. Follow-Up Inspection:
   • Verify that the supplier’s corrective actions resolved the issue.
2. Document and Close:
   1. Update the NCR status in eAuditor and mark it as resolved once all actions are complete.