Reservations Check
Performing Reservations Check using eAuditor & audit inspection.
1. Access the Reservation System
- Log In: Start by logging into your reservation system or app, such as OpenTable, Resy, or your hotel management software.
- Dashboard Overview: Navigate to the dashboard or main reservations screen where you can view all upcoming reservations.
2. Search for the Reservation
- Customer Name: Use the search function to find the reservation by entering the customer’s name.
- Date and Time: Filter by the specific date and time to narrow down the search if you have multiple reservations.
- Confirmation Number: If available, use the reservation or confirmation number to directly access the booking details.
3. Verify Reservation Details
- Customer Information: Confirm the customer’s name, contact information, and any special requests or notes associated with the reservation.
- Reservation Date and Time: Double-check the date, time, and duration of the reservation to ensure it matches the customer’s request.
- Number of Guests: Verify the number of guests included in the reservation.
- Special Requirements: Check for any special requirements, such as dietary restrictions, preferred seating, or specific room types.
4. Confirm or Update Reservation
- Confirmation: If everything is correct, confirm that the reservation is still active and communicate this with the customer if necessary.
- Updates: If any changes are needed (e.g., changing the number of guests, modifying the time), update the reservation details in the system.
- Cancellations: If the customer wishes to cancel, process the cancellation in the system and free up the slot for other potential reservations.
5. Communicate with the Customer
- Confirmation Message: Send a confirmation message to the customer via email or SMS if the system supports it.
- Reminder: Set up or send a reminder to the customer closer to the reservation date to reduce the chance of no-shows.
6. On the Day of the Reservation
- Check-In: As customers arrive, check them in through the system, marking the reservation as fulfilled.
- Seating or Assignment: Assign tables, rooms, or other resources as needed, depending on your service type.
7. Post-Reservation Follow-Up
- Thank You Message: After the reservation, send a thank you message or request feedback from the customer.
- Record Keeping: Ensure the reservation is marked as completed or canceled in the system for accurate record-keeping.
Reservations Check via eAuditor Audits & Inspection
**1. eAuditor Audits & Inspection Setup and Customization:
- User Profiles and Permissions:
- Set up profiles for staff with appropriate access levels (e.g., view-only, edit, admin).
- Customize the eAuditor Audits & Inspection settings to reflect your reservation policies and requirements.
- Dashboard Overview:
- Ensure the dashboard displays an overview of upcoming reservations, including date, time, party size, and any special requests.
- Include notifications for new reservations, cancellations, or modifications.
2. Daily Reservations Review
- Check Upcoming Reservations:
- Task: Review the list of reservations for the day or upcoming days.
- Verification: Confirm that all reservations are correctly listed and display accurate details (name, contact information, party size).
- Verify Reservation Details:
- Task: Check for any special requests or notes associated with reservations.
- Task: Confirm the accuracy of reservation times, dates, and party sizes.
- Verification: Ensure that any special requests (e.g., dietary restrictions, accessibility needs) are noted and communicated to the relevant staff.
3. Reservation Management
- New Reservations:
- Task: Review and confirm new reservations made through the eAuditor Audits & Inspection or other channels.
- Task: Ensure new reservations are correctly entered into the system with all required details.
- Verification: Attach any confirmation emails or messages within the eAuditor Audits & Inspection.
- Modifications and Cancellations:
- Task: Check for any reservation modifications or cancellations.
- Task: Update the reservation system to reflect changes accurately.
- Verification: Confirm that modifications and cancellations are processed and acknowledged, and communicate any changes to the staff.
- Waitlist Management:
- Task: Review the waitlist for potential openings or cancellations.
- Task: Notify guests on the waitlist of available tables or slots as they arise.
- Verification: Track waitlist updates and ensure timely communication with guests.
4. Communication with Guests
- Confirmation and Reminders:
- Task: Send confirmation messages or emails to guests with their reservation details.
- Task: Send reminder notifications to guests before their reservation time.
- Verification: Check that messages are sent correctly and received by guests.
- Special Requests and Instructions:
- Task: Review any special requests from guests and ensure they are noted.
- Task: Communicate special requests to relevant staff members (e.g., servers, kitchen).
- Verification: Confirm that all special requests are fulfilled and address any issues.
5. Table and Seating Arrangements
- Table Assignments:
- Task: Review table assignments for the day, ensuring that all reservations are accommodated appropriately.
- Task: Adjust table arrangements if necessary to accommodate special requests or larger parties.
- Verification: Confirm that tables are set up according to the reservation details.
- Capacity Management:
- Task: Monitor seating capacity and ensure that the dining area is optimized for both reservations and walk-ins.
- Task: Make adjustments to table arrangements or reservation schedules as needed.
- Verification: Use the eAuditor Audits & Inspection to track seating and manage capacity effectively.
6. Reporting and Analytics
- Reservation Trends:
- Task: Review reports on reservation trends, including peak times, party sizes, and booking sources.
- Task: Analyze data to identify patterns or areas for improvement.
- Verification: Use the eAuditor Audits & Inspection’s reporting features to generate and review relevant analytics.
- Feedback and Reviews:
- Task: Check for any guest feedback or reviews related to their reservations.
- Task: Address any issues or concerns raised by guests and note them for future reference.
- Verification: Track feedback and make necessary adjustments to improve the reservation experience.
7. Troubleshooting and Support
- Issue Resolution:
- Task: Use the eAuditor Audits & Inspection to report any issues with the reservation system (e.g., technical problems, data discrepancies).
- Task: Contact support or IT for assistance if needed.
- Verification: Ensure that issues are resolved promptly and documented in the eAuditor Audits & Inspection.
- System Updates:
- Task: Check for any updates or maintenance notices related to the reservation system.
- Task: Ensure that the system is up-to-date and functioning correctly.
- Verification: Apply updates as needed and confirm that the system is running smoothly.
8. Final Checks
- Daily Summary:
- Task: Review a summary of daily reservation activities, including any issues or special requests.
- Task: Ensure that all reservations are confirmed, managed, and communicated effectively.
- Verification: Complete the daily check by marking all tasks as done and noting any additional actions needed.